Contact the Joint Commission

How to Report a Patient Care or Safety Concern

Excellence in patient safety and quality of care are our top priority at Mercy Memorial Hospital System. We not only concentrate on making you better, but making ourselves better as well. Our staff and physicians are dedicated to providing the very best care using evidence-based best practices.

If you have a concern regarding patient care that either you or a family member may have received or need to discuss a potential safety issue, please ask any member of our staff to contact:

Patient Relations Department
(734) 240-4504
Contact by email

If you feel strongly that there is a systemic safety or quality issue that may have not been addressed, you may:

• Call The Michigan Department of Community Health at (800) 882-6006
• Call The Joint Commission at (800) 994-6610
• Contact The Joint Commission by email
• Go to The Joint Commission website (www.jointcommission.org), print a Quality Incident Report form, write out your concern and fax or mail to The Joint Commission. The fax number for The Joint Commission’s Office of Quality Monitoring is (630) 792-5636. Their address is:
  
  Office of Quality Monitoring
  The Joint Commission
  One Renaissance Boulevard
  Oakbrook Terrace, Illinois 60181